Do I need an online account to use the website?

No. Anyone is allowed to view our products and download a digital catalog (.pdf format). To access additional features of this website, you will need to obtain a username and password.



How can I obtain a User ID and Password?

You can request a new account by clicking on the account link at the top of the page. Enter your email address and sign in with the “No, I’m a new customer” button marked. Fill out the form on the resulting page and a Customer Care Specialist will contact you.

OR Please contact a Customer Care Specialist at 800-826-6047 or email your request to htcs@outdoorcap.com and one of our Customer Care Specialists will contact you.



Is there a minimum quantity for one order?

No, there is no minimum quantity per order.



What happens to my online order when it has been sent?

Your order is immediately transmitted to our Order Entry Department for processing. Once the order is sent, a summary of your order will be sent to your e-mail address. The order will be shipped on the following business day upon inventory availability; otherwise, you will be notified of any backorders or changes.



How can I change my account information?

Once signed in, go to the Account section to see the available Account Management options.



How can I add shipping addresses?

Once signed in, go to the Account section and click on the Address Book option in the left menu. Please note that caps with MLB replica logos may only be shipped to your business address.



Can I see my previous orders?

Yes, but currently only online orders are available for viewing online. To see them, once signed in, go to the Account section and click on the Orders option in the left menu. From there you can look at Open Orders or Order History.



How can I find my sales rep?

Our reps are specific to geographic regions of the country, please select ""Find a Rep"" to find the rep contact near you.



What is your return policy?

We ask that you please return stock within 30 days after purchase.  There is no restock fee for blank caps.  Please call 800-826-6047 to receive a Return Authorization number.



What camo patterns do you offer?

We are licensed to sell both Mossy Oak® and Realtree® patterns. Please go to our main page and select ""PRODUCT HELP"" to find the Camouflage Guide for a list of all patterns.